FAQ
Orders and Processing Times
How long will it take to ship my order?
The order is usually shipped within 5 business days.
Can I modify (size, address) or cancel my order after placing it?
Once an order is placed, no changes or cancellations are possible. However, you can contact the seller via the internal messaging system to make a request, subject to acceptance.
Sizes and Customization
How to choose the right size?
Size standards vary between brands, please refer to the specific size guide indicated on each product page before placing your order.
Do you offer a bespoke tailoring service?
Not supplied
Shipping and Delivery
Do you ship internationally? How are shipping costs calculated?
We only deliver within Europe.
Shipping costs are calculated based on the weight of the product.
Do I have to pay customs fees?
No, customs fees are covered by the seller upon shipment.
Returns and Exchanges
Can I return or exchange an item if I don't like it or if the size is not right?
Yes, returns and exchanges are accepted, but return shipping costs are the responsibility of the buyer.
What should I do if I receive a defective garment or if accessories are missing?
Please take photos and contact the seller via the internal messaging system. After verifying the issue, the seller will contact you to discuss the appropriate solution.
Product Care
How do I wash and care for my cosplay costumes?
We recommend dry cleaning to preserve the quality of the costume.